The event marks the one year anniversary of the listing and its first investor day
Among the highlights of the event were SaaS solutions that offer unique customer experiences
SÃO PAULO, July 27, 2022 /PRNewswire/ — Zenvia Inc. (NASDAQ: ZENV), the leading cloud-based CX communications platform in Latin Americathe company’s ability to transform its existing communications with end customers throughout their lifecycle, the opening bell is ringing today to celebrate its one-year IPO anniversary.
Zenvia held its first Investor Day yesterday where it presented the main aspects of its strategy, product portfolio, customer cases, market overview, financial results and long-term goals.
Among the key business areas presented, the highlights were the SaaS solutions that enable companies to create unique experiences along the customer journey. Zenvia Attraction, Zenvia Conversion, Zenvia Service and Zenvia Success are all complete multichannel solutions that connect the customer journey from the first interaction to the ongoing relationship with the brands.
“We are excited to celebrate our first year as a public company and to share our forward-thinking vision and strategy. We want to create a new world where the interaction between business and customers matters, where the interaction matters. Our products, tools and platform enable the building of seamless, people-centric journeys. This is a huge market as companies now understand that responsiveness alone is not enough, they need to stay more connected and adapt,” he said Cassio BobsinCEO of ZENVIA.
According to research firm IDC, Zenvia’s Total Addressable Market (TAM) includes the sum of the CPaaS and select CX-SaaS markets (including customer service, marketing campaign management, customer communications management, and customer data platform software). Latin America will reach $4.4 billion in 2022. This market is expected to reach a CAGR of 17.5% between 2021 and 2026 $9.0 billion in 2026, with SaaS accounting for 60% and CPaaS for 40%.
Zenvia also presented its outlook and recent achievements, including an update on promises made during its IPO, which have enabled the company to build its fully integrated platform through a combination of M&A and increased R&D investments.
“The acquisitions made after our IPO have complemented our position to take advantage of additional market opportunities in the future. With our complete suite of solutions, tools and information, we develop the customer journeys of the future and create a new world of experience. while we remain focused on creating value for all of our stakeholders,” added Bobsin.
ZENVIA aims to enable companies to create unique experiences for customer communication via its end-to-end unified platform. ZENVIA enables companies to transform their existing customer communications from non-scalable, physical and impersonal interactions into highly scalable, digitally-aligned and hyper-contextualized experiences across the entire customer journey. ZENVIA’s unified end-to-end CX communications platform offers a combination of (i) SaaS with a focus on campaigns, sales teams, customer service and engagement, (ii) tools such as software application programming interfaces or APIs, chatbots, individual customer views, journey designers, document creators and authentication and (iii) channels such as SMS, voice, WhatsApp, Instagram and webchat. Its comprehensive platform supports customers in multiple use cases including marketing campaigns, customer acquisition, customer onboarding, alerts, customer service, fraud prevention, cross-selling, and customer retention, among others. ZENVIA shares are traded on the Nasdaq under the ticker ZENV.
These forward-looking statements speak as of the date of their initial release and are based on current expectations, estimates, forecasts and projections, and management’s beliefs and assumptions. Words like “expect”, “anticipate”, “should”, “believe”, “hope”, “aim”, “project”, “goals”, “estimate”, “potential”, “predict”, “can,” “Will”, “might”, “could”, “intend”, variations of these terms or the negative of these terms and similar expressions are intended to identify these statements. Forward-looking statements are subject to a number of risks and uncertainties, many of which involve factors or circumstances beyond Zenvia’s control. Zenvia’s actual results could differ materially from those expressed or implied by any forward-looking statements due to a number of factors, including but not limited to: our ability to innovate and respond to technological advances, changing market needs and customer demands, our ability to successfully acquiring new business customers, attracting customers in new industry verticals and appropriately managing international expansion, significant and increasing competition in our market, compliance with applicable regulatory and legislative developments and regulations, dependence of our business on our relationship with certain service providers, and other factors .